Terms of business
The web portal has been established and operates in accordance with and on the basis of the Consumer Protection Act (ZVPot-UPB2, UL RS 98/04 and further), the Personal Data Protection Act (ZVOP-1-UPB 1, UL RS 94/07 and further). ) and the Electronic Communications Act (ZEKom-1, UL RS 109/2012). These terms and conditions (hereinafter “terms”) determine the operation of the web portal, the store, the rights of the user and the business relationship between the owner of the online store and the user.
We advise you to carefully read the terms of business before using the online store, the provider reserves the right to change the terms of business at any time and without prior notice.
For the purpose of these conditions, the user represents each visitor to the website www.deadami.com/trgovina and anyone who makes a purchase on this website.
The user is bound by the conditions that are valid at the time of purchase (placing an order via e-mail info@deadami.com). When placing an order, the user is always reminded of the conditions and confirms his acceptance with them by placing an order.
The provider undertakes to provide the user with the following information before being bound by the contract or offer:
- information about the company (name and registered office of the company, registration number),
- contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
- essential characteristics of the items including after-sales services and warranties,
- availability of items (each item offered on the website should be available within a reasonable time),
- terms of delivery of items (method, place and deadline of delivery),
- prices that must be clearly and unambiguously set and must clearly indicate whether they already include taxes and transport costs and other charges,
- method of payment and delivery or fulfillment,
- time validity of the offer,
- deadline within which it is possible to withdraw from the contract and conditions for withdrawal (description of the right of withdrawal in accordance with Article 43 of ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 43c of ZVPot) ,
- an explanation of the complaint procedure, including any details of the contact person or customer service.
ORDERING
By clicking on the “Add to cart” icon, the user later orders the product and agrees that he is familiar with the full text of the sales and payment conditions listed here and that he was explicitly reminded of these conditions at the time of purchase. The order / contract is concluded in the Slovenian language. In any case, the user will receive an order confirmation by e-mail immediately or within a few hours at the latest. If the order is not confirmed, the user should contact the company at the contacts listed on the website.
In the event of inability to deliver the ordered item (within the stipulated time), the provider is obliged to notify the user of the estimated delivery in writing and in timely manner.
OFFERS AND PRICES
The nature of online business is very dynamic and it may happen that at the time of order placement, the item cannot be delivered. In this case, the provider will notify the user in writing after processing the order.
All prices in the online store Zaloščan are listed in EUR and include VAT. Despite the provider’s every effort to ensure that the information on the website is up-to-date and correct, the availability, characteristics of the item and price information may still be in error. In that case or in the event that the price of the item changes during the processing of the order, the provider will notify the user of the changes and allow him to withdraw from the purchase or offer an alternative item.
METHOD OF PAYMENT
The provider allows the following methods of payment:
Cash on delivery
If the user wishes to have the ordered goods delivered by the provider to a home, workplace or any other address in Slovenia and decides to pay upon receipt, the payment is to be made in cash to the delivery person. The total purchase price + delivery costs are stated in the document that accompanies the goods and are also stated before placing the order in the store.
Bank transfer – according to the proforma invoice
The user can pay for the ordered goods at any bank, Pošta Slovenije or via electronic banking by transferring to our transaction account IBAN SI56 0475 0000 0543 348, opened at NKBM bank. Payment is made on the basis of the received e-mail or by proforma invoice after the user places the order. When paying, please provide the exact reference (SI00 and order no.) which enable us to ensure that your order is executed as quickly as possible.
Payment via PayPal
The customer follows the standard payment procedure via PayPal. When the company records the payment on its PayPal account, it makes sure that the shipment is delivered within 1-4 working days to the address provided by the customer at the time of ordering. If you do not have a PayPal account, you can pay with the appropriate credit card.
The delivery period begins on the day of receipt of funds received on our account.
When the provider receives payment, the user will be notified by e-mail “order confirmation”. The provider will ship the ordered items after the payment has been successfully made to the bank account. If the provider does not receive a confirmation of payment within 72 hours of the e-mail “pro forma invoice”, the purchase will be rejected.
The provider asks the user to wait with the payment until he receives the confirmation message, as the provider cannot guarantee that the paid goods can be delivered within the desired time. The provider will inform the user about this. The user will receive an invoice for the purchased items upon receipt. The invoice includes a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract.
The user is obliged to check the correctness of the data before placing an order. Subsequent objections regarding the correctness of the issued invoices will not be taken into account by the bidder.
Payment for in-person pick up
You can pay for the goods upon receipt at the headquarters of Zaloščan Vina De Adami d.o.o, Zalošče 6a, 5294 Dornberk in cash. The delivered goods remain our property until full payment.
In the event of non-payment by the customer, the supplier reserves the right to reject the customer’s orders.
DELIVERY
When placing an order, the user will be notified of the estimated delivery time from the date of order confirmation. Delivery time for all items in stock is usually 1-8 working days from the received order, from Mon. to Fri. For items that are not in stock, the delivery time as stated next to the item description applies. The delivery time is considered to be working days from Mon. to Fri., as on Saturdays, Sundays and holidays and other non-working days shipping is not possible.
PRICING
The price is calculated in the online store and already includes VAT. The cost of delivery is listed next to each item. During time-limited promotions or campaigns, the minimum amount for free postage may be changed for the duration of the campaign. In case of exchange or return of items, the provider does not reimburse the shipping costs, unless otherwise agreed. The user, who does not pick up the goods at the time of the first shipment, is obliged to pay the entire purchase price and delivery costs to the provider’s transaction account in advance when the shipment is made again. We deliver the ordered goods with our own logistics department or with a contractual partner DPD. All orders received by 1pm will be shipped the same or next day, provided the goods are in stock. If the customer states the delivery date when ordering, we take into account the customer’s request. Delivery takes place in the morning, so please specify the address and contact person who will be available in the morning to accept the shipment. You can also pick up the ordered goods in person at the headquarters of the company Zaloščan Vina De Adami d.o.o Zalošče 6a, 5294 Dornberk For the delivery of goods in Slovenia above the value of the order € 80.00 – including VAT, transport is free. For smaller orders, we will charge you the cost of transport according to the valid price list of our contracted carrier. For deliveries outside Slovenia, we charge for transport according to the official price list of our contractual partner. Unless otherwise agreed.
RIGHT TO WITHDRAW FROM PURCHASE, RETURN OF GOODS
The user has the right to notify the provider in writing within 15 days of receiving the goods that he withdraws from the contract, without having to state the reason for his decision. The message is timely if the postal item is delivered on time. The only cost borne by the user in connection with the withdrawal from the contract is the direct cost of returning the goods by post or in person to the company’s address. The consumer must notify the company in writing of the intended return, no later than within 15 days of receipt of the goods, to the contact e-mail address, and return the goods no later than 30 days after notification of withdrawal. The provider refunds the user all payments made in connection with the contract no later than 30 days after receipt of the notice of withdrawal from the contract. If the consumer has already received the goods and withdraws from the contract, the goods in the original packaging, unused, undamaged and in unaltered quantity must be sent to the provider within 30 days after the notification referred to in the previous paragraph, unless the goods are destroyed, damaged, lost or the quantity is reduced without the user being at fault.
The user may inspect and test the items to the extent strictly necessary to establish the actual situation. The user is responsible for the reduction in the value of the goods if the reduction is due to conduct that is not necessary to determine the nature, properties and functioning of the goods.
The return of the received items to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
The provider asks that the user does not remove the declarations for the items after receipt, until he is completely sure whether the item meets expectations, as only in this way will the eventual return take place without unnecessary complications.
WARRANTY
Items have a warranty if stated on the warranty card or invoice. The warranty is valid, subject to the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty cards or on the invoice.
COMMUNICATION
The provider may contact the user via means of distance communication only if the user does not explicitly object to this. Advertising e-mails must be clearly and unambiguously marked as advertising messages, and the sender must be clearly visible. The user’s wish not to receive advertising messages must be unconditionally taken into account.
Advertising emails will contain the following components:
will be clearly and unambiguously marked as advertising messages,
the sender will be clearly visible,
various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
the method of unsubscribing from receiving advertising messages will be clearly presented,
the provider’s wish not to receive advertising messages will be explicitly respected by the provider.
LIMITATION OF LIABILITY
The provider makes every effort to ensure the up-to-date and accurate information on its websites. However, the characteristics of the items, the delivery time or the price may change so quickly that the provider is unable to correct the information on the websites. In such a case, the user will be notified of the changes and allow him to withdraw from the contract or replace the ordered item.
The provider has the option of withdrawing from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious defect is considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which the provider would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.
In the event of technical problems on the website, the provider reserves the right to cancel orders placed, which are affected by a technical error and the provider in relation to the user under this title is not charged any compensation for any damage. In case of cancellation of orders, the user will be notified as soon as possible and will be informed of further steps.
The provider is also not liable for any damage that may occur to the user’s hardware, software or other equipment due to the use of the website. The user must ensure adequate protection of the equipment (antivirus, etc.) against access to and use of the website.
Please read the following terms and conditions carefully before participating.
By participating, you confirm your agreement with the stated conditions.
Zaloščan Vina De Adami d.o.o, Zalošče 6a, 5294 Dornberk is the provider.
DELIVERY TIME
The bidder will make every effort to have the goods delivered to the client within the specified deadlines. In the event that the ordered wine or a specific vintage is not available, we offer the customer an alternative. The buyer has the right to disagree with the alternative and cancels the order. In case the goods are not in stock, we will agree on a future delivery time with you
RETURNS & COMPLAINTS
The buyer has the right to return the goods within 5 days of receipt of the shipment. Report your complaint to Zaloščan Vina De Adami d.o.o, Zalošče 6a, 5294 Dornberk, by phone: 041-485-971 or
e-mail: info@deadami.com.
The purchase price is transferred to the transaction account of the buyer, which is specified by the buyer in the notice of return of goods and a credit is issued.
In the case of a bottle of wine that is cork tainted, we are obliged to replace the bottle under the following conditions: a maximum of 1.5 dcl of wine has been poured from the bottle and the bottle must be closed with the original cork.
The Minister of Health warns: Excessive alcohol consumption is harmful to health!
Dispensing and delivery of wine and spirits may only be carried out to persons over 18 years of age. In accordance with legal provisions, we are entitled to hand over the goods only after identification with the help of an official photo ID.